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SAP Customer Relationship Management

SAP CRM: Deliver Superior Customer Service (Chinese)

Learn how SAP CRM enables you to solve customer problems on the first call, understand customer entitlements and deliver the right level of service, and transform service from a cost center to a profit center.

SAP CRM: 实现卓越的客户服务 (中文)
摘要: 了解SAP CRM如何帮助你接听第一个电话就能解决客户的问题,准确理解对客户的承诺并提供恰当的服务水准,从而把服务从成本中心转型为利润中心.

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Duration: 00:03:15

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