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SAP Customer Relationship Management

CRM Interaction Center (Chinese)

This presentation is written in Chinese. 这篇讲义着重介绍了CRM 交互中心的功能。它能通过各种渠道(比如:短信、因特网、电邮、传真和手机)处理电话营销,电话销售、客户服务以及共享服务。

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