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Composite Application for Dealer Returns Handling for the

The authors discuss how the composite application Dealer Returns Handling for the Telecom Industry is designed to significantly improve the dealer returns process for telecom providers. Several technologies are used to remove many manual steps in the process and improve the usability for end users. This composite application is based on the SAPĀ® Discovery system and supports a single guided procedure for creating, approving, assigning, and confirming items for returns handling.

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