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SAP CRM 7.0 - Closed Loop Complaints & Return Management Process in ICSS

In this video we will demonstrate a closed loop Complaints & Return Management Scenario, where-in a user creates a complaint via ICSS (the E-Commercer Internet Self Service application); follow-up activity on the complaint via CRM gets reflected real-time in ICSS. Thus, users can track their complaints & returns real-time via ICSS as and when any processing happens via CRM.

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Duration: 00:01:35

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