The BPM Transformation: SAP's Journey to Process Orientation
Companies are redesigning business processes to attain gains in performance, reduce costs, increase agility, and deliver greater value to their customers while generating higher profits for shareholders. To realize those goals they are redefining organizational roles while focusing on the redesign. But without reshaping "organizational cultures to emphasize teamwork, personal accountability, and the customer's importance" (Mike Hammer, Harvard Business Review, April 2007), these efforts will be doomed to failure.
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