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A New Type of Activity

Business managers diagramming high-level processes might find it useful to discriminate between three types of activities: (1) activities performed by employees, (2) activities performed by software applications, and (3) activities performed by a mix of people and applications. As this article (reprinted with permission from BPTrends) suggests, a fourth type is worth noting - an activity that is performed by a group and can't be precisely specified in advance.

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