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GRI Sustainability Performance Indicators: Tour Operators Sector Supplement

This supplement for the tour operators' sector is used in conjunction with the GRI 2002 Guidelines. The indicators are divided into categories that reflect the life cycle of the holiday product: planning, development, and delivery of the product. The indicators are grouped in five categories: product management and development, internal management in the headquarters or country offices, supply chain management related to the selection and contracting of service providers; customer relations; and all activities related to destinations that tour operators make beyond the production and delivery of their holiday package.

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