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Connecting Users To Business Processes

Role-based application design focuses on the user and the organizational role. But processes are equally important and usually modeled in a disconnected way from use-centric requirements. I will introduce a three-layer model of running the business and focus on soft processes that are usually informal and hidden. Informal processes often reflect best practices that have a potential to be supported by systems. Surfacing such soft processes creates business value to the customer, but is usually a challenge with respect to application design and supporting technology. With the examples of work center based xApp design and guided procedures, I will illustrate how to drive process innovation and improve user productivity. This session was presented at SDN Meets Labs held in Palo Alto, CA in April 2005.

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