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BW (SAP Business Warehouse)

How to Structure Difficult-to-Automate Business Processes

This article concerns designing automated systems with a high level of user interaction and exceptions. These ideas took shape during a rollout of a UK based shared service centre providing back-office support to over 15 European subsidiary companies. Using the problems experienced there as a starting point, I describe how this was solved in R/3, and extrapolate the successful elements for similar problem resolution.

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