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Business One in Action – System Message Shows When Changing a Customer Code in a Customer Equipment Card

It may happen that a serial numbered item requires a Service Contract & Customer Equipment Card, according to the service agreement with the customer. If this serialized item changes ownership then it is necessary to update the service contract with the new customer's information, including their Business Partner (BP) code. However while changing the Customer Code in the Customer Equipment Card the System Message “Equipment card has valid contracts (Message 3676-12)” is displayed. This article will demonstrate why this system message appears and provide a workaround in order to continue processing the serialized item for the new customer.

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