CHARM - How to enable Priority and category field

[Former Member]

Hello,

How's it possible to enable the Priority and Category field in a Change Request (entered directly from t-code CRMD_ORDER)

I tried with many roles (requester, change manager, prod man, etc.) at differents steps (CR status) of the process.

They are correctly populated but disabled...

Thanks for your support,

BTW, is there any complete config. documentation available for Charm somewhere?

François

[Former Member]

Hello François,

Well, if you want the Priority of a Support Message to be displayed in the e-mail which are generating when there is a change in the status, I request you to take help of an ABAPer.

You need to write a little code in Smart Forms which needs a little investigation by the ABAPer for the required variables. Because, we have done the same thing and now we are able to get the Priority displayed in our e-mails generated from ChaRM.

And please use the following links to know more about Change Request Management.

http://help.sap.com/saphelp_sm40/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/frameset.htm

also the following links,

http://service.sap.com/solutionmanager -> Downloads -> Documentation -> "3.2 SP08 PDF Documentation Change Request Managmt. English"

check the ppt,

http://service.sap.com/solutionmanager

Goto Media Library --> Use Case Presentations --> SAP Solution Manager - Change Request Management

Service.sap links provide a useful guide and sim file to show various step useful for implementing the same.

https://websmp201.sap-ag.de/~sapidb/011000358700004508362006E

https://websmp201.sap-ag.de/~sapidb/011000358700006932702005E.sim

https://websmp201.sap-ag.de/~sapidb/011000358700006932712005E.sim

Hope the above links are helpful.

Cheers,

Satish.