Sales Order released even though Credit limit exceeded VKM1

[Former Member]

Hi,

I have got a scenario where a Sales order has been released(Delivery,Invoicing has taken place) even though the credit limit of the Customer has exceeded.

Steps:

The user check the order from VKM1 (push button check and save), but he didn´t release it, then checking the order changes we found that it was released by his user number.

The order at the begining was blocked but after running just the check it was released automaticly.

Checking from OVAK the document type has Automatic credit control.

On OVA8 the static check is activaded and also the open orders and open deliveries

What could be the reasons as to release of Sales order even after exceeding Credit limit????

Thanks

[Shiva_Ram]

Hi,

When the user checked the box and clicked on the save button in VKM1, the sales order is already released.

Regards,

[Former Member]

Hi,

To view the customer credit master sheet use T.Code: F.35 : check this transaction code by seeing the amt is updated or not.

To view the whether the credit control is automatic released or not T.Code:f.28 : check this T.Code which gives that the document is automatically released.

thanks

Kuntla

[Former Member]

Hi Randall,

From your description it is clear that the sales order was released by the user unknowingly, so when ever you release sales order all the sudsequent documents (deliveries&billing) would be relesased. There is no fault with the process, the user would be hidding some facts, so there is no way out. If you want to block the order again, you make some changes at the delivery level or sale order level and save it, the sale order will be blocked again. Next time see that the release strategy should be restricted for the limited users only. This can be done by BASIS consultant.

regards

prasad