Returns question

[Former Member]

I am trying to understand the returns process in my client system

In one of the scenarios, the client is creating a full returns order against a standard order and then doing Outbound Delivery and then a Goods returns.(Movement type is GD returns blocked 657 with + sign in material posting).The invoice document is also created.

Can anybody let me know the reason behind this if you have come across this kind of scenario?

[Former Member · Accepted solution]

Hi Christino

In addition to what Lakshmipathi Sir mentioned, here are some of the points for return:

Processing returns after successful goods issue posting involves a cancellation of the goods issue posting process. This method allows you to reverse goods issue by creating a returns delivery and then posting goods receipt for it.

After billing the outbound delivery, proceed as follows:

- Enter a returns order (order type RE) for the customer and the material involved.

- You can create this returns order with reference to the original sales order. In this way, the document flow assigns the original order to the returns order. The original order quantities for the individual goods are proposed automatically. You can change the proposed quantities if necessary.

- Create a returns delivery for the returns order. The system proposes the delivery type. The delivery quantities in the returns delivery must correspond to the goods issue quantities in the goods issue document that was posted incorrectly.

- Post "goods issue" for the returns delivery. The system automatically recognizes the returns delivery as goods receipt and clears the original goods issue posting by carrying out the reverse posting. To post this goods receipt, proceed as if it were actually a Goods Issue Posting.

- Invoice the business transaction with a returns credit memo. The system automatically proposes the billing type. The original billing document for the goods issue document that was incorrectly posted is cleared by this credit memo.

Kalpesh

[Lakshmipathi]

Dear Christino

As already stated for your earlier threads, for return order, you do PGR in some cases and dont do in some cases. Irrespective of whether you are doing PGR or not, you have to issue credit note to customer.

thanks

G. Lakshmipathi