Changing status of Service Desk message thru bapi call

[Former Member]

Hi all,

We have requirement to give portal interface to create service desk messages. I have used bapi BAPI_NOTIFICATION_CREATE to do this. The another thing i have to do is to change Service Desk status using BAPI call. Anyone can help me to find out the bapi?

thanks and regards

Jijo

[Former Member]

Hi

I don't know a bapi to do this, but you can use fuba CRM_STATUS_CHANGE_EXTERN.

Maybe you need to create an own RFC fuba to set the status.

See also cl_hf_helper=>SET_STATUS_ACC_CONTAINER

regards

andy