Connection to partner timed out after 60s

[Former Member]

I get a connection timeout when trying to place orders within our e-commerce site that has been moved over to Integrated ITS from the Standalone ITS / Online store.

We've upped the "Timeout" but it still doesn't solve the issue of why it's taking so long to complete the process.

500 Connection timed out

-

---

Error: -5

Version: 7000

Component: ICM

Date/Time: Mon Aug 04 16:04:25 2008

Module: icxxthr.c

Line: 2698

Server: sapdispatcher__33

Error Tag: {-}

Detail: Connection to partner timed out after 60s

[Former Member]

Hi,

You can also solve this by changing the parameter icm/keep_alive_timeout

from 60 to a longer time such 600 or 3600, depending on the time you need.

Regards,

[Former Member]

Hi,

Make sure that you change the connection parameters on the right side. When using a portal with webdispatcher for instance. The error message might be pointing to the wrong ICM.

If you see "Connection to partner timed out" Then probably the partner is the one who has to be configured.

Regards,

Huub Hellings

SAP Netweaver

www.mydas.nl

[Former Member]

Found solution after playing around more.

[former_member316351]

Hello VatHB,

Did you change the timeout value for this service in SICF?

If so and the issue is continuing then you may want to do a trace in SM50 with the webgui component. That would be a starting point to finding why the response is taking so long.

Edgar

[Former Member]

We solved it by changing some parameters in the Web Dispatcher to prevent it from timing out.

Thanks...

[Former Member]

hi

could you give me the solution and detail paremeters?

thanks

[Former Member]

Well our issue that caused it to time out was we deactivated the ICF service. Check the SICF and make sure the ICF_INFO & ICMAN under default_host > sap > public are both activated.