Notification data copy to Service orders created from sales order.

[Former Member]

Hi,

In our business scenario, we are creating sales order from service notification & service order from sales order. Document flow will be Service Notification -> Sales Order -> Service Order.

Here user wants that Notification data to be copied to service order. This is possible when we create service order directly from notification. Buit in our case we are not creating service order directly from Notification, we are creating service order from sales order. in this case notifiationdata is not getting copied to service order.

Our ABAPer's are also tried to find the exit or enhancement points, but not able to find any thing for this requirement.

Pl. suggest, how to do it.

Thank you in advance.

[Former Member]

Hi,

We have finally done it from Work flow. We are triggering one work flow at the time of service order creation. this work flow is having the task assigned which carries the BAPI for changing service order.

This BAPI is updating the service order with notification data.

thus we have solved our problem.

Dattatraya Choudhari

[Former Member]

Hi Tony,

Tanhk you for your reply.

My question is about basically copying the notification data like. Equipment, Description, Planner group, etc. to service order, when we create service order from sales order.

[Former Member]

The only way I have seen to do this kind of billing is using Resource Related Billing (RRB) and customizing of the Dynamic Item Processer Profile (DIP Profile)

It is not exactly like a simple flow of Notification > Sales Order > Service order (with all of the problems of how to copy notification data through to Service order) but might be a possible solution for you ?

[http://help.sap.com/saphelp_erp60_sp/helpdata/en/3c/abae15413911d1893d0000e8323c4f/frameset.htm]

This link will take you to the main CS help but then drill down into Call Management > Billing > Resource Related Billing > Billing Scenarios.

regards,

Tony