Support job

[Former Member]

Hi fiiends

In SAP support job, when we reach to office and open our system, where we click to check what ticket i have to solve.

Can any one please send detail steps how our job start, how we solve, what other issues involved, what tools we use, review meeting, arguments etc.

Thanks

Raj

[Former Member · Accepted solution]

Hi,

Normally your company will be using a support tool for solving tickets. in your mailbox, u will find

the ticket which is assigned to you.

if you are not clear about the ticket, you will respond bac to the end-user or the concerned person

regarding the issue. he will give u more clarifications regarding the problem he is facing.

you may still request him to send a screen-shot of the problem he is facing to get a more clearer

pictures. like this you will have many interactions.

you then work on the issue and solve it. you then do proper testing and take an approval from the enduser for the same and ask him to close the ticket.

regards,

anand

[Former Member]

once u step into the office u check urmails if at all there are any tickets issued itcomes to u r mailbox that aticket has been arised with xxxx number,then u check u r ticketing tool browser for the severity of the ticket and solve accordingly.

[Former Member]

Dear Rajesh,

The system for Ticket vary from client to client, as it is dependend on the tools, which is being used for Ticketing. There are company's which do not have any specific tools and it is maintained manually.

Ideally the person responsible will assign the ticket, which can be view by us in the tool being used.

Regards,

Rajesh Banka