Because of error 513, no message was created in Support Desk System

[Former Member]

Hi All,

We are using Solution Manager 7.0. We have already configured service support desk & working fine on solution manager itself. But while creating message from satellaite system the following message appears.

"Because of error 513, no message was created in Support Desk System". Also asks user name & password to communicate using RFC to Solution Manager. I want to skip this step of asking username & password for end users. One more thing, if satellite system user having sap_all authorization, message has been created sucessfully. Any special role we have to define for satellite user to create message? Please help me.

[Former Member]

Hi,

maybe a bit late, but this error indicates that the user which is defined in the BACK destination (from sattelite to SM system) does not have sufficient authorisations. Assign the role SAP_SUPPDESK_CREATE to the user in your Solution Manager system.

The reason why you get prompted for uid and password is most likely due to incorrect defined password in the RFC destination. You might want to reset the password and re-configure the RFC destination.