Offline approval - Document Class in SO50

[Former Member]

Hi all,

We're on SRM 5.0, Server 550, SP12.

Scenario: offline approval of Shopping Carts

In <SO50>, we have defined the following entry:

Communication Type: Internet Mail

Recipient Address: wf-batch(at)company.com

Document Class: *

Exit Name: CL_BBP_SMTP_INBOUND_OFFAPP

Call Sequence: 2

What is the meaning of Document Class and what value should be maintained there for the offline approval line? Is "*" an acceptable entry?

Cheers,

Serguei

Edited by: Serguei Zabrodski on Jul 30, 2008 4:08 PM

[Former Member]

Hi,

You need to maintain the value "ICS" in the field document class for offline approval in So50.

BR,

Disha.

Do reward points for useful answers.

[former_member544585]

Hi Disha,

Thank you for the tip, but what does "ICS" mean? What does "Document Class" mean, and what is it used for? There is no documentation or search help on this field. If you can unravel the mystery, you're getting full points.

Cheers,

Serguei

[Former Member]

Hi,

Document class is the document type/data format(excel,binary etc) .The possible values you can see in table TSOTD.The offline mail form is generated in the form of HTML.However,ICS is the default value which was assigned for the offline approval mail form in SO50.Will explore more on this and let you know.

However ,If you use the value '*' for the field DOCUMENT CLASS,then also it should work.

BR,

Disha.

[former_member544585]

OK, that explains more.

The funny thing is, we don't have value "ICS" maintained in table TSOTD. However, we have another line in SO50 (some kind of default line, I guess) with "ICS":

Communication Type: Internet Mail

Recipient Address: *

Document Class: ICS

Exit Name: CL_APPOINTMENT_REPLY

Call Sequence: 1

By the way, does the Call Sequence matter for the offline approval scenario?

Cheers,

Serguei

[former_member526144]

Dear Serguei/Disha,

Even i am getting the same problem. If i apporve the shopping carts through offline and then approval status are not transfering back to SRM.

I have maintained the entry in S050 and i scheduled the below two jobs.

RBBP_OFFLINE_EVAL

RBBP_NOTIFICATION_OFFAPP

Can you please let me know what all are the steps need to be followed to complete this activity.

This is mandatory requirement for my client.

Thanks and Regards,

Ravi

[former_member183819]

Hi Serguei.

processing of incoming emails at offline approval - CL_BBP_SMTP_INBOUND_OFF.

studhy Yassob Mohamed and Day Article.

https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/10dfad5a-5398-2b10-568b-d3d999d4...

regards

Muthu