How to Send Emails to multiple persons for message notification

[Former Member]

Hi ,

I have a ORG unit & a Postion defined under it . users have been defined under the postion also. However when a message under the respective ORG unit , the mail goes to 1 person who has been marked with a BP ( BP of orgunit) as mentioned in the Email field of the orgunit . How do we have different persons notified as mentioned under the Postion field ??

Regards

Kumar

[Former Member]

Dear Fr,

You need to define a group mail and assign this in this Business partner.

For e.g in the ticket you have a field Developer and there are several Developer

Then in this case create a Group mail for all the developers

Assign this to a BP common say DEV and enter the earlier created Group mail in this BP.

So whenver you have assign the ticket to DEV the group of developer wil get mail.

PLEASE REWARD POINTS.

[Former Member]

Hey,

Prepare a common Distribution List....... Then include this common DL in the Email id of the Org unit Support Team....

Inspire ppl by rewarding....

Regards,

Anand...