Sales order / Deliver issue

[Former Member]

Hi experts,

In a sales order we have four materials, say material A, material B, material C, material D and we delivered only three materials due to lack of stock of material D.We delivered the goods to customer. Here customer is asking for Material D instead of Material C. (we did not create a invoice for this customer).

Could any body suggest me how to configure this scenario?

Thanks in advance.

Thanks & Regards,

Sunina Agarwal

[Former Member · Accepted solution]

Hi Sunina,

Since you have not invoiced the material, there is no requirement of commercial reversals.

If you have posted the goods issue (PGI), you will need to reverse the PGI by using transaction VL09.

After this you delete the delivery document number, which will reopen your sales order.

Then go to your sales order & delete the line item where the material C you dont want to deliver.

Further you enter the material D which you want to deliver, make sure you have sufficient stock for it.

After this just carry out you normal delivery, PGI & invoice creation.

This should solve your issue.

Regards

Dhananjay