Customer Service

[Former Member]

Hi Gurus,

What is customer service concept and how to map it in R/3? I am using ECC6.0 version. Can anyone help me? Really appreciated.

Anand

[Former Member · Accepted solution]

Hi,

U need to do a bit of R&D on this by using the below path.

http://help.sap.com/saphelp_erp60/helpdata/en/3c/abae15413911d1893d0000e8323c4f/frameset.htm

Kind Regards

Chakradhar

[Former Member]

ok

[former_member204513]

Dear Anand,

Please go through this SAP link it will help you about Customer Service(CS) process in SAP.

http://help.sap.com/saphelp_47x200/helpdata/en/f9/a2fa33b27511d19dbe0000e8323350/frameset.htm

You can go to IMG you can do the configuation regarding Customer service path is

SPRO>IMG>Customer service

I hope it will help you,

Regards,

Murali.