Configurable Service

[Former Member]

Hi all,

What is Configurable Service?

Is it part of SD or CS?

Regards,

Ajit

[Former Member · Accepted solution]

Hi,

it can be done in SD aswell as in CS also as per ur requirements..It is called after market sales service.

Aftermarket Sales and Service - in short

Aftermarket Sales and Service supports all aspects of service order processing within the service organization.

mySAP ERP delivers features and functions to help you support the following business activities:

• Aftermarket Sales and Service

• Address the basic requirements for customer support, such as the management of installations, service contracts, warranties, service requests, and orders.

• Manage all aspects of service-order processing within the service organization, from responding to the customer's initial inquiry to confirmation and billing.

Aftermarket Sales and Service - in more detail

Aftermarket Sales and Service in mySAP ERP supports the complete customer service cycle, from post-sales support through initial product installation, ongoing support services, billing, and revenue recognition.

mySAP ERP performs the following:

• Installation and Configuration Management: mySAP ERP supports installation and configuration management, including definition of product hierarchy; customer installed base, service location sites; serial number management; measurements and counter readings; document management; and engineering change management of the installed base at the customer site.

• Service Contract and Entitlement Management: Support for service contract and entitlement management within mySAP ERP includes configurable service products and pricing, which are also linked to installed-base products. Plan costs can be compared to the actual costs incurred for the life of a service contract. Service planning. mySAP ERP helps improve resource and workload planning with support for planned services that maintain and manage all data pertaining to ongoing, scheduled, and anticipated service requirements. As a result, enterprises benefit from greater visibility into resource demand, which enables more accurate forecasting and planning.

• Service Request and Order Management: mySAP ERP records and monitors quotations, service requests, validates service entitlement, and tracks costs for in-house and field repairs. The solution supports processes such as escalation management, and provides tools for recording known issues, creating audit trails of what activities have been performed, and identifying the location of customer products that have been returned for repair. mySAP ERP also enables the capture of diagnostic information from various products for analysis, and provides organizations with performance reports about products and service levels.

• Mobile Service: With support for mobile asset management, mySAP ERP makes it possible to maintain field service information offline using a mobile device such as a laptop or a personal digital assistant (PDA). As a result, field engineers can access the tools and data they need to effectively perform their jobs.

• Warranty Management: mySAP ERP includes warranty management functions that allow employees to process warranty, goodwill, service, recall, and parts claims from service providers. In addition, mySAP ERP enables automatic processing for most claims and can be used to support overall business analysis functions. Support for warranty claims processing enables the recovery of costs associated with warranty work from OEMs and component suppliers.

mySAP ERP offers the following benefits for Aftermarket Sales and Service:

• Enhanced customer relationships: By providing personnel with access to comprehensive customer and product information in a single, easy-to-use interface, mySAP ERP improves customer service by ensuring that representatives have access to the information and tools they need to provide services at the customer site.

• Improved service processes: mySAP ERP increases the visibility of customer service processes. In addition, it helps businesses manage and track all product manufacturing, sales, and service information to support improvements in maintenance, product recalls, and new product design. Companies can deliver fast and efficient superior service to achieve a competitive advantage. With the availability of mobile technology, technicians in the field can report their activities faster, resulting in quicker and more accurate billing and reporting.

• Reduced costs: By supporting data entry from field employees and streamlining service personnel planning, mySAP ERP reduces administrative efforts and improves employee efficiency.

Hope it helps..

regards..

yogi...

[Former Member · Accepted solution]

Hi,

Are all these posisible in SD?If so please provide the configuration steps so that I can have more knowledge.

Regards,

Ajit