Email setup for Test Workbench

[former_member269022]

Hi

I am looking to setup Email notifications for Test Workbench.

Such as, automatically emailing testers when Test packages are assigned

Emailing Developers when a Test Problem Report is created.

How do i do this? Does anyone have any documentation they can share?

Really need some help.

Many thanks

[former_member269022 · Accepted solution]

Can someone please take a moment to respond?

I really need some guidance here. Thanks

[Former Member · Accepted solution]

Hi Ramesh,

As you have posted this question in SAP Solution Manager, I believe you are using Solution Manager as well in the landscape. If so, this automatic mail triggering can be achieved by implementing CHARM in Solution Manager when any error is reported by end users. You can find many documents if you search in SDN or SMP with "change request management".

I hope this is useful.

Thanks,

Satish.

[former_member269022 · Accepted solution]

Satish

Are u saying by setting up ChaRM, email notifications can be sent automatically for the following:

1) When Test Packages are assigned to Testers, emails are sent to Testers informing them of the assignment?

2) When TPRs are assigned, the Developers are notified via email?

Let me know. Thank you

[Former Member · Accepted solution]

Yes Ramesh,

By setting up ChaRM the following actions can be triggered automatically,

1) When a requestor creates support message based on an error, service desk employee will be notified automatically

2) A developer will be notified when a change manager in the service desk assigns a developement task assigns.

3) When the developer completes the task, change manager will be notified again.

4) Then, a tester will be notified when change manager assigns a tester.

and many other things also there in the sequence.

Regards,

Satish.

[Former Member · Accepted solution]

Ramesh,

You can find the PDF document to configure Change Request Management at the following location.

http://service.sap.com/solutionmanager -> Downloads -> Documentation -> "3.2 SP08 PDF Documentation Change Request Managmt. English"

Hope this is helpful to you.

Regards,

Satish.

[former_member269022 · Accepted solution]

Satish

Appreciate your response.

For the first time here someone has actually resolved my questions entirely.

Regards

[Former Member · Accepted solution]

Hey,

It's my pleasure in assisting. Because, I have also posted couple of questions and seeking assistance. So, i feel, its my duty to help some one on some thing which I know.

Have a nice time.

Regards,

Satish.