Credit management

[Former Member]

Hi,

I have a scenario in which the open delivery value in F.31 tcode for a particular customer is not getting updated.

The value is showing incorrect figures.

The tcode for the rest of the customers is running fine, also in all the other quality and test servers the same customer is also working fine.

can anyone help me on this.

the field for this particular open delivery value is S067-OLIKW.

Please note this scenario is giving me problem only for one customer.

If there are any config checks related to this customer, please let me know.

regards,

Siddharth.

[eduardo_hinojosa]

Hi Siddharth,

Perhaps you have done it, but, Have you run the report RVKRED77 for this account?

Regards,

Eduardo

[Former Member]

Hi Eduardo,

What does this report actually do, I did run RVKRED88 report and it showed me the correct updated open delivery value.

but regarding f.31 t code the open dlievery value is not being shown correctly.

I dont know why, in this tcode, value from s067 database table is being updated and this value is incorrect.

Can you tell me how to update the s067 databse table correctly ?

Or if you have any other solution relevant to this problem, please share it with me.

Thank you.

Regards,

Siddharth.

[eduardo_hinojosa]

Hi,

Sometimes, I have used this report to reorganize credit data after updating errors, and sometimes it has solved my problems (see note 400311 for more information).

Perhaps notes 716141 'Analysis: Incorrect open credit values' and 425523 'Collection of consulting notes: Credit update' will help you, althougth surely you know them.

I hope this helps you.

Regards,

Eduardo

[Former Member]

Hi,

For rest of the customers the scenario is running fine.

Only for this particular customer, the scenario is not working properly.

So I dont think there is any specific note to be updated.

Yes, but I dont have the authorization to run RVKRED77.

Please suggest me another alternative.

Thankyou.

Regards,

Siddharth.

[eduardo_hinojosa]

Hi,

Then the problem is in master data. One question: Have you defined an alternative credit account for this customer? Check it in FD32 (field KNKK-KNKLI)

Regards,

Eduardo