Credit Block For Failed Authorization

[Former Member]

Hi All,

During sales order processing, the payment card authorization fails, the automatic credit check is set to block.

To be able to re-authorize a sales order with a failed Payment Card authorization, the user can use transaction VCC1.

But it can not remove the block, so when i create the billing document, No accounting document created..... Can you please help me to solve this issue?

Thankx

[Former Member]

Hello,

If I understood it correctly, U want to release the blocked credit documents.

If so, go to transaction VKM3/VKM4 & choose the appropriate documents you want to release i.e. SO or Delivery and proceed.

Please note that only authorized persons should release after sufficient permissions from the business.

I hope this helps.

Rgds,

Raghu.

[Former Member]

Hi,

I appreciate your fast reply.u200E

But unfortunately it does not remove the block from the sales order. I do not know u200Ewhere the issue is.u200E

Thankx.u200E

[Former Member]

Hello,

You can use program RVKRED08 to recheck all documents blocked for credit.

Or use F-28 to reset a customer's credit limit.

or, run report CHECK_CM USING SE38 for ur Sales Order.

Or, check OSS note 744305.

or, plz search for any relevant notes.

Rgds,

Raghu.