XI Mail Alerts - problem

[Former Member]

Hi all!

I created XI Alerts, which send e-mail when error occurs. Everything working fine but i have one problem.

I created scenario - ERP to File. For my tests I change target directory (to not existing on server) in File Receiver communication channel configuration. I get error email from XI server, and this is OK. But I get this e-mail every 5 minuts over and over until I fix up communication channel. When I fix channel up, everything is OK (mail is not send). I want to get only one e-mail message when error occurs.

Plesae tell me where I can configure that. Thanks

[Former Member]

Hallo,

In RWB while defining "Alert Configuration"

There would be a check box --> Suppress Multiple alerts of this rule.

u will get only one error of u r kind.

rwd points if possible

regards

srini

[Former Member]

OK, I do it in RWB like you write. I check off this field. But now I have only one message in Alert Inbox even though many errors occur. So I know only about first error, and next one don't send me e-mail. Mayby is other way to resolve my problem.

regards

Miko

[Former Member]

Hallo,

What u get is normal.

u get only one email , if u open up the message from u r Alert box and return info will be sent to u r Alert Framework saying u haver read it.

Even after u have same error is there u get another mail.

That option allows to open up the mail from Alert inbox.

that"s wat u r requirment is , as u donot want to see many error message of same type.

rwd points if useful

rgds

srini

[Former Member]

Hello,

I would like to get only one e-mail message when error occurs. When the next error occurs I would like to get the next e-mail message (with another Message ID). So generally I woul like to get one message from one error. For example I have 3 errors (every with another Message ID) and I would like to get 3 e-mails (every with another Message ID). Can I configure that example in XI.

regards

Miko

[Former Member]

Hello,

I test it once again, and when I confirmed message in my alert inbox (in RWB) and I don't repair comunication channel, the error message is still send (every 5 minut).

regards

Miko

[Former Member]

Normally

That can be achieved by configuring different "Alert Configuration".

But am not sure whether if "Alert Configuration 1" is given "Supress" Checked on"

Wonot allow other "Alert Configuration 2 & 3".

What u get if u create seperate "Alert Config" and check that option.

i suspect u will not get other messages whether if that is from different Message id. Unless u r first message is read.

This functionlity of RWB seems to be set back.

Any views

lemme me know miko what is u r output.

rdgs

srini