Return process in Third Party Sales

[Former Member]

Hi ppl need some help,

In Third party Sales what happens if certain goods supplied by the Vendor to the customer are 'Defective' & are to be returned by the customer.

Does the customer return it to the Company to which he placed the order or he returns it to the Vendor.

How can we configure this process in SAP to settle the billing & issue the credit memo to the customer?

Shilpi

[Former Member · Accepted solution]

Hi Shilpi,

third party Return process you can configure like this,

Take return goods from ur customer, Your customer will return goods to you and not to vendor, remember one thing ur cutomer doesnt know who is vendor.

Create CR with refeerence to RE. Because RE will contain that Product and quantity which you ar getting back from the Customer and that you have invoiced the customer.

E.G. If you Sent 2 Quantiy of Materail XYZ at 50 Rs each to the customer, but you Got invoice from ur vendor at 40 Rs Each.

and if customer retuirn 1 quantity u have to return him 50 Rs and not 40 Rs.

So Create CR with respect to RE.

Hope this will help.

Revert back if u need any further help.

Thanks,

Raja

[jignesh_mehta3]

Dear Shilpi,

To the best of my knowledge, Third Party returns process is not supported in Standard SAP system...

You can create some alternatives for example:

you could take the stock in to our plant using the return order, like any other normal return process and then return the goods to the vendor, just like how we would return goods to our vendor incase they are damanged.

Later a credit memo request could be raised for the customer and returning goods to the vendor.

Hope this helps...

Reward if useful.. .

Thanks,

Jignesh Mehta