Credit block on advance payment

[Former Member]

Hi,

We have a customer with credit limit 0. When trying to create a sales order for this customer against advance payment the sales order is credit blocked. Why is a credit block being applied when payment has been made in advance?

FBL5N shows a balance of 6,900.00-

Checking this customer in FD33 shows:

Receivables: 6,900.00-

Special liability: 6,900.00

Sales value: 0.00

I created a new customer in the same credit control area and raised a dummy sales order for the same amount. This was saved without any credit block. For the bew customer, FD33 shows:

Receivables: 0.00

Special liability: 6,900.00-

Sales value: 6,900.00

This is as it should be. Why is the original customer showing receivables for 6,900.00- when there are no receivables and how to correct this? Help is appreciated, thanks.

Regards

[Former Member]

RVKRED07.

[Former Member]

Hi Khan,

I expect that the Sales cycle is complete, if not, release the document using VKM3, VKM4 or VKM5( use these transactions according to the blocked document). Now you have to adjust the advance payement to that sales order. This you can do it in F-32 transaction. When you adjust the advance payment to your costomer code in F-32, (mention the special GL account) your balance will be updated and it will be seen in FD33, Note that payment history record should be ticked in Customer master( company code data, Payment transactions tab)

regards

prasad

[Former Member]

No suggestions? Anyone?