SAP for Utilities Discussions
Connect with fellow SAP users to share best practices, troubleshoot challenges, and collaborate on building a sustainable energy future. Join the discussion.
cancel
Showing results for 
Search instead for 
Did you mean: 

JDC addr on contract account populated from standard mailing address...HELP

Former Member
0 Kudos

Hi, I am having a problem with the JDC address field on the Contract Account being updated with the standard mailing address when the customer uses a different mailing address other than the service address (connection object). This is causing an issue when we try to post FICA charges or dunn at an account that is using an out of state mailing address.

Has anyone had this issue? What did you do? I was under the impression that the JDC addr field was being populated from the connection object.

Thanks

1 ACCEPTED SOLUTION

Former Member
0 Kudos

Hi Lisa,

Every Contract Account picks up the standard address from the Business Partner. However you could control this by Changing the fixed address at the contract account level. If you go into transaction CAA2 ... You will see the header as seen below..

Contract Acct 200000012853 Cont. Acct Cat. 02 Utilities Contract Account

Partner/Address 1000145433 ROMA HAWKINS 227 CHERRY AVE / HAMPTON VA 2

Valid from 07/17/2008

Next to the Address here you can see a FIX check box. We can create a new address as per the connection object address on the BP address list and FIX the CA address based on the new address in the Business Partner. Similary the JDC address also can be changed this way.

However this is a manual process. If you want this to happen during the move-in process, custom code will have to be written wherein when a new contract account is created, the list of addresses are shown to the Customer Service Agent and ask them to pick the Address which will be set as the FIXED address in the Contract Account. We had once implemented this enhancement for a Utilities customer in US. Let me know if you require details.

Regards,

Yuvi.

View solution in original post

4 REPLIES 4

Former Member
0 Kudos

Hi Lisa,

Every Contract Account picks up the standard address from the Business Partner. However you could control this by Changing the fixed address at the contract account level. If you go into transaction CAA2 ... You will see the header as seen below..

Contract Acct 200000012853 Cont. Acct Cat. 02 Utilities Contract Account

Partner/Address 1000145433 ROMA HAWKINS 227 CHERRY AVE / HAMPTON VA 2

Valid from 07/17/2008

Next to the Address here you can see a FIX check box. We can create a new address as per the connection object address on the BP address list and FIX the CA address based on the new address in the Business Partner. Similary the JDC address also can be changed this way.

However this is a manual process. If you want this to happen during the move-in process, custom code will have to be written wherein when a new contract account is created, the list of addresses are shown to the Customer Service Agent and ask them to pick the Address which will be set as the FIXED address in the Contract Account. We had once implemented this enhancement for a Utilities customer in US. Let me know if you require details.

Regards,

Yuvi.

0 Kudos

Hi Yuvi

Are you saying that the JDC addr field in the Bill Creation portion of CA is automatically populated with the customer's standard address?

We have been advised this address is being obtained from the connection object address.

Cheers

Lisa

0 Kudos

Hi Lisa,

The JDC address is pulled from the standard address of the business partner. You can validate this by a small test. Take a business partner which has already moved into a premise with the same address as the connection object.

Go to transaction CAA3 and take note of the address in the JDC address field.

Go ahead and change the address in the connection object. Come again to the CAA3 and you will see the JDC address wouldnt have changed. It will be the same address as it is in the Buisness Partner standard address.

Go to transaction FPP2 and change the standard address of the Business Partner to something different from the connection object address. Come again to CAA3 and you will see the JDC address changed as per the standard address in the Business Partner.

Regards,

Yuvi.

0 Kudos

OK thanks