scot email configuration

[Former Member]

Hi,

I am having problem in receving email from scot. When i sent email from sap to my outlook it takes 3 - hours back. I have scheduled back ground job every 5 mins.There is no error in trace file also.Only think is its taking too long.

Can some able to assist me on this issue, it will be really great.

I will reward the point.

Thanks.

Vel

[Former Member]

Have you looked in the header of the message? That might provide an indication of where the delay is happening (it might be in something like an exchange server).

Hope that helps.

J. Haynes

[Former Member]

Hi Joe,

Yes..There is no message or error..Everything looks good...Still same issue.

Thanks.

Vel.

[Former Member]

Hi

Would request you to have a look at these notes

Note 1035745 - Incoming e-mail Poor performance

Note 738326 - SMTP plug-in Incoming e-mails block the SAP system

Note 692140 - Performance of incoming e-mail with many similar addresses

Regards

Kaleem

[Former Member]

Hi Kaleem,

Thanks for your Notes references. We are support pack 15 level on ECC 6.0. When i check the trace file messsage was sent within 2 minutes, but to my outlook i am getting after 2 hours later.

Thanks.

Vel.

[Former Member]

please check your mail server (exchange etc. )

regards,

[Former Member]

Hi,

I checked Exchange Mail Server, there is no issue in that. Still we are getting after 1-2 hours later email.

Thanks.

Vel.

[Former Member]

Hi ,

I have added the trace file part of it where it took one hour delay

7/17/2008 19:37:08 SO_OBJECT_SEND Recipient in queue flagged

7/17/2008 19:37:08 SO_OBJECT_SEND Structure: SOSCO

7/17/2008 19:37:08 SO_OBJECT_SEND Status written for this recipient

7/17/2008 19:37:08 SO_OBJECT_SEND Structure: SOST

7/17/2008 19:37:08 SO_OBJECT_SEND Transfer new queue entries to persistence service

7/17/2008 19:37:08 SO_OBJECT_SEND Status updated

7/17/2008 20:39:54 SX_OBJECTS_SEND_ARFC OBJECT_ID: RAW33000000000043

7/17/2008 20:39:55 SX_OBJECTS_SEND_ARFC RECIPIENTS: 1

7/17/2008 20:39:55 SX_OBJECTS_SEND_ARFC DOCUMENT_LANGUAGE: E

7/17/2008 20:39:55 SX_CALL_GENERATE_NDR Call of SX_PERFORM_SMTPSEND with SMTP M PETER

7/17/2008 20:39:55 SX_PERFORM_SMTPSEND SAPconnect (E)SMTP Outbound Processing Started

7/17/2008 20:39:55 SX_PERFORM_SMTPSEND (E)SMTP Plug-In Available on App. Server. E-Mail Data Are Now Collected from BCS

7/17/2008 20:39:55 SO_OBJECT_MIME_GET SO_OBJECT_MIME_GET Called

7/17/2008 20:39:55 SO_OBJECT_MIME_GET SET_SCOM_KEY

7/17/2008 20:39:55 SO_OBJECT_MIME_GET ADR33000000000022

7/17/2008 20:39:55 BCS->AS_MIME_MESSAGE AS_MIME_MESSAGE Called

7/17/2008 20:39:55 BCS->AS_MIME_MESSAGE No MIME Message Exists in Send Order

Thanks

vel

[Former Member]

Are you sure the SAPConnect process is running every 5 minutes? Or are there other entries for SAPConnect that are missing from the log below?

Thanks,

J. Haynes

[Former Member]

Hi Joe

Yes..I am sure the sapconnect job running evry 5 mins... The log above i sent was the top portion of it where the delay caused. Below message the transit log ( if need i can send ).

Thanks.

Vel.