Modifying Service Desk Mail Body Text

[Former Member]

Hi friends,

I'm new to Solution Manager. I've a requirement where, when a user creates a service desk ticket (NOTIF_CREATE), the resulting mail that's send to the person responsible needs to capture some additional data regarding the user raising the ticket. Could someone please guide me how to modify the standard mail body text to add these additional fields?

Thanks in advance.

Regards

Anil Madhavan

[Former Member]

Hi Anil,

you need to modify the smartform.

Transaction: SMARTFORMS

by default the form is: CRM_SLFN_ORDER_SERVICE_01, but you can make sure that's the one being used by looking at the Processing Types of your email action.

You may need a developer that knows smartforms to customize the form with the information you need.

regards,

Jason