In Return process, we create a Return order (RE) either with reference to Sales order or Billing document (Return order can also be created without any reference).
From this return order, we create a Return delivery(VL01N) then the subsequent proces, that is Put away and PGR in the change mode of the Return delivery.
The Return order always contains a "Billing block". Some authorised employee will varify the returned goods and if he will find as per norm of the organisation, then he will approve it. He may approve, he may reject or he may partly approve and partly reject depending whether it meets the norm.
Once the approval is done, then we compensate the customer for the approved quantity. Here we have two ways,either we will issue a Credit memo for the approved quantity or we will replace the same quantity.
If we are creating a Credit memo,
Credit memo for return is always created with reference to the Return order and not from the Return delivery. You can do the Credit memo for return before PGR aswellas after PGR as the Credit memo is created with reference to the Return order.
If we are creating a repalcement, then it is called 'Subsequent delivery free of charge" and represented by order type "SDF".Customer has already paid for the material, so now we are sending the material subsequently which is free of charge. Order type "SDF" always requires a reference document.
Order type SDF is also created with reference to the Return order and is followed by a delivery.
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