runtime environment error when starting MaxDB

[Former Member]

Hi,

I downloaded SAPNetWeaver04SneakPreviewSlimSP11.zip edition from the SDN. I followed the preinstallation directions very closely and believe I have the correct environment set up. However, during the installation process I ran into the following error when the program tries to start the MaxDB server:

ERR

-24994,ERR_RTE: runtime environment error

1,'J2E' has stopped unexpectedly, (view 'Application Event Log')

Unfortunately, I'm not able to view the Application Event Log because Windows gives me an error message saying: Unable to complete the operation on 'Application'. The interface is unknow.

Here is the text from my XSERVER.PRT file:

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Date Time TID(hex) Typ MsgID Label Message-Text

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2006-01-04 12:19:37 0xB20 19705 CONNECT Loading default TCPIP-DLL, ( 'sqltcp.dll')

2006-01-04 12:19:37 0xB20 19707 CONNECT WINSOCK: 2.0, SQLTCP-DLL: 7.5.0

2006-01-04 12:19:37 0xB20 19751 XSERVER started, 'W32/INTEL 7.5.0 Build 007-123-057-359'

2006-01-04 12:19:37 0xB20 19898 ENVIRON Environment dump start

2006-01-04 12:19:37 0xB20 19898 ENVIRON ALLUSERSPROFILE=C:\Documents and Settings\All Users

2006-01-04 12:19:37 0xB20 19898 ENVIRON ANT_HOME=C:\apache-ant-1.6.5

2006-01-04 12:19:37 0xB20 19898 ENVIRON CLASSPATH=C:\Program Files\Java\j2re1.4.2_09\lib\ext\QTJava.zip

2006-01-04 12:19:37 0xB20 19898 ENVIRON CommonProgramFiles=C:\Program Files\Common Files

2006-01-04 12:19:37 0xB20 19898 ENVIRON COMPUTERNAME=LOCALHOST

2006-01-04 12:19:37 0xB20 19898 ENVIRON ComSpec=C:\WINDOWS\system32\cmd.exe

2006-01-04 12:19:37 0xB20 19898 ENVIRON FP_NO_HOST_CHECK=NO

2006-01-04 12:19:37 0xB20 19898 ENVIRON JAVA_HOME=C:\j2sdk1.4.2_09

2006-01-04 12:19:37 0xB20 19898 ENVIRON NUMBER_OF_PROCESSORS=1

2006-01-04 12:19:37 0xB20 19898 ENVIRON OS=Windows_NT

2006-01-04 12:19:37 0xB20 19898 ENVIRON Path=C:\j2sdk1.4.2_09\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbe

2006-01-04 12:19:37 0xB20 19898 ENVIRON m;C:\Program Files\ATI Technologies\ATI Control Panel;C:\Program Files\Microsoft

2006-01-04 12:19:37 0xB20 19898 ENVIRON Office\OFFICE11\Business Contact Manager\IM;C:\Program Files\Microsoft SQL Serv

2006-01-04 12:19:37 0xB20 19898 ENVIRON er\80\Tools\Binn\;C:\Program Files\Microsoft Office\OFFICE11\Business Contact Ma

2006-01-04 12:19:37 0xB20 19898 ENVIRON nager\;C:\apache-ant-1.6.5\bin;C:\Program Files\QuickTime\QTSystem\;

2006-01-04 12:19:37 0xB20 19898 ENVIRON PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH

2006-01-04 12:19:37 0xB20 19898 ENVIRON PROCESSOR_ARCHITECTURE=x86

2006-01-04 12:19:37 0xB20 19898 ENVIRON PROCESSOR_IDENTIFIER=x86 Family 6 Model 13 Stepping 8, GenuineIntel

2006-01-04 12:19:37 0xB20 19898 ENVIRON PROCESSOR_LEVEL=6

2006-01-04 12:19:37 0xB20 19898 ENVIRON PROCESSOR_REVISION=0d08

2006-01-04 12:19:37 0xB20 19898 ENVIRON ProgramFiles=C:\Program Files

2006-01-04 12:19:37 0xB20 19898 ENVIRON QTJAVA=C:\Program Files\Java\j2re1.4.2_09\lib\ext\QTJava.zip

2006-01-04 12:19:37 0xB20 19898 ENVIRON SonicCentral=C:\Program Files\Common Files\Sonic Shared\Sonic Central\

2006-01-04 12:19:37 0xB20 19898 ENVIRON SystemDrive=C:

2006-01-04 12:19:37 0xB20 19898 ENVIRON SystemRoot=C:\WINDOWS

2006-01-04 12:19:37 0xB20 19898 ENVIRON TEMP=C:\WINDOWS\TEMP

2006-01-04 12:19:37 0xB20 19898 ENVIRON TMP=C:\WINDOWS\TEMP

2006-01-04 12:19:37 0xB20 19898 ENVIRON USERPROFILE=C:\Documents and Settings\SAPServiceJ2E

2006-01-04 12:19:37 0xB20 19898 ENVIRON windir=C:\WINDOWS

2006-01-04 12:19:37 0xB20 19898 ENVIRON NTALT_SYMBOL_PATH=c:\sapdb\programs\symbols

2006-01-04 12:19:37 0xB20 19898 ENVIRON Environment dump completed

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current write position -

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Any help would be greatly appreciated.

[Former Member]

I had the same problem. Check if the service "Event Log" is running. After I started the Event Log service, installation occured without any problems.

Hope it helps,

regards,

Paulo.

[roland_mallmann]

Hi,

can you take a look into the knldiag & knldiag.err file, there might be more information regarding your issue.

You should be able to find both of these files in your MaxDB's rundirectory, normally <drive>:\sapdb\data\wrk\<SID>

Regards,

Roland

[Former Member]

Hello Roland,

Thank you for your reply.

Unfortunately, those files were not created during the installation process. I search the location you specified plus I searched the entire hard drive but the files could not be located.

The only file I found in \sapdb\data\wrk\<SID> was a file called dbm.prt. The file contained the following:

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Date Time TID(hex) Typ MsgID Label Message

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2006-01-04 22:20:58 0x000014e4 0 DBM command db_start

2006-01-04 22:21:00 0x000014e4 ERR -24994 DBM ERR_RTE: runtime environment error

0x000014e4 ERR -24994 DBM 1,'J2E' has stopped unexpectedly, (view 'Application Event Log')

2006-01-04 22:21:02 0x00001588 0 DBM command db_start

2006-01-04 22:21:04 0x00001588 ERR -24994 DBM ERR_RTE: runtime environment error

0x00001588 ERR -24994 DBM 1,'J2E' has stopped unexpectedly, (view 'Application Event Log')

Is there another log file that might be able to help?

Thank you for your assistance.

[Former Member]

I finally solved this one. It was a really obscure problem. It turns out that if your Even Viewer service is turned off (EvtEng and Event Log) then it produces a problem. I turned these events on and the database loaded and started without any more problem.