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Return sales process

Former Member
0 Kudos

Dear All

Kindly help me on this issue

1) Sales cycle is completed and customer is recived goods and excise in voice

2)Again he sending back for rework with delivery challen (no excise invoice)

Here how to map in sap

3) After rework how to supply that material with out excise invoce in SAP

And pls explain abt accounts hitting and excise values updates in sap

Waiting for valuable reply

REgards

Gowrish

Accepted Solutions (0)

Answers (4)

Answers (4)

Former Member
0 Kudos

thx

jpfriends079
Active Contributor
0 Kudos

It would come under repairs under warranty or without warranty to the company. For excise it come under some challan from Central Board of Excise and Customs.

There is a sales cylce for that in SAP

Hope it will helped you.

Take care. JP

Former Member
0 Kudos

Hi,

You need to create excise invoice for the reworked material which you r selling.

Because when u r taking returns u will take the reference of billing document and create the credit memo for the same right. if it is Indian scenario it will update in RG23 A part 2 register.

When u r selling after rework has been done on returned material it will be treated as finished goods and will be updating in RG1 register. for this u need to create excise invoice.

If this is not the case it should go in free of charge delivery.

Hope this could serve your problem.

Please do give points if it is helpful.

Regards,

Jay

Former Member
0 Kudos

Hi Gowrish,

here you can configure warrenty order and invoice, in warranty invoice there is no impact on customer a/c. If you replace any new parts this cost goes to warrenty cost.

and tell me one example of your requirement in details i will try to help you

if this is helpful reward me

es

Former Member
0 Kudos

Dear

My requirement is,

1) My client sold a material from factory, to his customer

2) Customer not satisfied with the work and he sent back for rework with only on delivery challan not with excise invoice

So how to receive that material in SAP

After rework iam sending it to customer

How to process in SAP

THX

Gowrish

Former Member
0 Kudos

Hello Gowrish shankar ,

you could do the following

Use return delivery and receive the goods back in factory

rework on the same and invocie for the parts if replaced or service charges with normal SD invocie

Send back the Materials with the same Delivery challan with which it was received

hope this helps

Reward with points if helpful

Thanks

Akash