Texts not transfered to SO header

[prabhu_s2]

Hi xperts

I've a critical issue where the customer text as in customer master is not transfered to the sale order header text (text item created). the scenario happens when creating an SO and works fine in my test and quality server. I'm unable to check the settings in prod as for limited authrorization. any thoughts/inputs in troubleshooting this issue?

thkx

P.S

[Former Member · Accepted solution]

Hi,

In SPRO under

Sales and Distribution -> Basic Functions -> Text Control

You define the rules for text determination. You must carry out the following steps:

-> Select a text object and define the rules for text determination for this object. Text objects are, for example, the sales texts in the customer master record or the sales document header.

-> Define the permitted text types for every text object. If the text types contained in the standard SAP R/3 System are not sufficient, create new ones.

-> Define the access sequences. This way, you define how the SAP System should determine the texts for a text type.

-> Group the text types together in text determination procedures. The SAP System then proposes the text types from the procedure when you maintain a customer master record or a sales & distribution document. The search for the respective text is carried out using the access sequence which you have stored for each text type in the procedure.

-> Allocate the text determination procedures so that a procedure applies to the following criteria in each case:

• account group customer

• sales & distribution document type

• item category

Regards,

Srilatha.

[prabhu_s2 · Accepted solution]

hi srilatha

thkx and yup i believe the settings are in sync. the text analsysis shows similar log btw quality and prod boxes. is there any doc u can share with me on this?