service order type

[former_member303766]

Hi,

I want to create a service order type. We dont have any requirement to create any service notification for it.

Could any one please tell me is it necessary to create a service notification before a service order.

Thanks and Regards

[Former Member · Accepted solution]

Hi,

Service notification Means with which customer notifications are created and managed in the areas of Plant Maintenance and Customer Service. The following notification types are predefined in the standard system:

Customer notification

Definition

Service notification, which describes a malfunction on a technical object at the customer site.

Use

A person, for example, a customer uses a customer notification to report that a technical system is not functioning properly, providing no output, or delivering poor results.

Service request

Request for service to be performed

Activity report

Documentation of activities that have been performed

In addition to these standard notification types, you can also define your own user-specific notification types.

You can configure the screens for the individual notification types in Customizing.

Use

If a customer device has to be repaired or maintained, the contact person on site at the customer can enter a service notification directly in the R/3 System, or inform the customer service department of the problem by telephone, fax or mail. For the latter, the customer service employee for the device vendor or manufacturer enters the notification in the system.

You can enter the following data in all notification types:

Object and partner data

This data describes the reference object for the service notification (functional location, equipment, material and serial number), the organizational structures involved (sales organization, distribution channel and column), sold-to-party, contact person and so on.

Problem and damage data, using catalogs and classification

This data describes the required service including the reason for the notification and the steps necessary for notification processing.

Execution data

This data refers to the activities to be executed, for example, priority, time information, and responsibilities.

Structure

A service notification consists of a notification header and one or more items.

Notification header data is information that is used to identify and manage the notification. It is valid for the whole notification.

Depending on the notification type, the notification items contain data describing in greater detail the problem or malfunction that occurred, or the activity that was performed.

Regards,

Murthy

[former_member303766 · Accepted solution]

Hi,

Thanks for your reply..

Please tell me is it necessary to create a service notification if i just need to assign a job to a particular person responsible.

And the service order is specifying a particular job.

Can this be done by just creating a service order.

Thanks and Regards

[Former Member]

Hello,

There is no need to create a notification. If you want to notify a person this work is pending, then you can do it through notification and subsequently create a wrok order from that. Notification doesn't have much impact.

You may create service order without notification.

Prase