link new transaction type that is not slfn to transaction cod notif_create

[Former Member]

Dear Gurus,

I'm now working on Service desk configuration.I have created new transaction type(ZLFN) by copy from SLFN , because i don't want to change standard.

However ,when i create new support message by tcode notif_create, it still link with slfn transaction type.

How can i link ZLFN transaction type with notif_create?

Point will be reward...Thanks

Pavinee,

[Former Member]

Hello,

Execute tcode SPPFCADM.....

There you have to select DNO_NOTIF Application.... scrolll down to get this application.....

Now after selecting that application, click on "Define action profile and actions" tab.....

Now you will get 2 actions profiles there....

Select action profile SLFN0001_STANDARD_DNO...

This action profile has two actions....

Select action SLFN0001_STANDARD_DNO_CRM....

After selectiing click on "processing type"

In this Settings method call tab, select Change Processing parameter, there change the Process_type to the one you desire....

Regards,

Nikhil

[Former Member]

Thanks for you answer.

[Former Member]

Hi,

SLFN is std for service desk.You need to assign action profile, status profile, no. range and date profile(optional) to SLFN. It may affect other functionality of service desk if u use other transaction.

I would suggest to go with std.

Regards,

Nikhil

[former_member269022]

Hey Nikhil

Would you pls help answer my question posted above?

Many thanks

[Former Member]

Hi,

Kindly go through my above reply.

Regards,

Nikhil

[Former Member]

Go to Transaction DNO_CUST04 and enter the name of the new transaction in the field PROCESS_TYPE.

[former_member269022]

Hi

I have created a new transaction using SLFI as the source. Where should i make that entry?

This is for maintaining Issues.

Please advise. Many thanks