Freed Goods not appearing in Returns Order

[Former Member]

Hi Friends,

We are trying to configure the Free Goods scenario in our system. The free goods have been successfully configured for outbound sales orders. However, in case of returns, when we create a return order, the free good does not appear on the order.

How can we configure the returns orders for free goods.

Regards,

Abhishek

[Former Member]

Hi,

Please also check whether you have done item category determinaiton for that Return order..

Retun order type + Item catergory group + Usage + Higher level item category + item category..

And also have a look into free goods record in VBN1 tcode..

Let us know how come your are creating return order without any reference. Please explain the senario..

regards

sankar

Edited by: sankar sankar on Jul 9, 2008 12:54 PM

[Former Member]

Hi,

I think you have not done free goods determination for Returns document type also...

Please maintain this in V/N6 for Returns document type...

Regards

sankar

Edited by: sankar sankar on Jul 9, 2008 12:48 PM

[Former Member]

Free Goods has been activated for the Returns Doc Type. We have assigned the Free Goods Pricing Procedure to the Doc Pricing Procedure and Customer Pricing Procedure in V/N6.

Where else can i check the settings.

[Former Member]

Hi,

Have you activated Returns for free goods item category in VOV7 t.code...

Please also check copy controls from Billing to Returns for free goods item level. It should be same for both TAN and TANN in copy controls...

Regards

sankar

[Former Member]

Hi Shankar,

Thanks for the reply. Yes the item category for the returns (REN and RENN) have been activated for Free Goods.

In this specific scenario, we are not creating the Returns Order in reference to the Billing. We are creating stand alone return order.