Unable to login to Live Cache

[former_member188806]

Hi,

I've just completed an SCM 2007 Installation alongwith the live cache.

However, when I try to login to the LC using the dbmcli command (user control/superdba & the pwds. set during installation), it gives the foll. error:

-24950,ERR_USRFAIL: User Authorization failed.

Also, I'm not able to use LC10-->Live Cache Monitoring

Pls help, since it's extremely urgent.

Thanks a lot,

Saba.

[former_member229109]

Hello Saba,

-> For SAP liveCache documentation in English see the SAP note 767598.

-> In general, the error could be due the wrong password of the dbm user.

For example, I created the database instance NLK with the control user and

control password. If I will try to connect to the database with wrong password

I will get this error ::

dbmcli -d NLK -u control,test

Error! Connection failed to node (local) for database NLK:

-24950,ERR_USRFAIL: User authorization failed

-> You are running SCM 2007 < SCM 5.1 > system, therefore you are SAP customer.

Please create the SAP ticket concerning this issue => we could logon via OSS and check the status of your system.

Please set 'high' priority of the ticket, if it's extremely urgent.

If it's the DEMO or PROD system you could escalate the message to 'VH'.

Thank you and best regards, Natalia Khlopina

[former_member188806]

Dear Natalia,

Thank u so much for your reply.

The problem was indeed with the pwd.

During installation I'd given a pwd of >8 chars...hwever only the first 8 were picked up, hence I was unable to login.

Thanks a lot,

Saba.