on 07-02-2008 8:26 PM
Hi,
How to configure to send an email if a support message is created.(suppose a ticket is created from satellite system in the solution manager).
Thanks in advance.
Hey Kobby,
Refer this Note 691303 - Sending E-Mail from message after status change...
Inspire by rewarding...
Regards,
Anand
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi,
But the email configuration is already done in the system, when a user creates a support message/ticket and assigned to particular group, an email is sent to that group.
Now i want to change the email address of the group.
Please suggest.
Thx in advance.
Edited by: Kobby bryant on Jul 3, 2008 4:51 PM
Hey Kobby,
You need to change the Business partner Email-id....
Follow this:
1) Find out the support team in the Support message...This gives you the Business partner of the Support team.
2) Execute Tcode BP and enter the BP id you have found in the Number Field..
3) Now display the business partner and there can you can change the entry in the Email-id field...
Inspire by rewarding...
Regards,
Anand Rangarajan
Hi
To enable emailing a group within Service Desk on message creation/update, what type of Business Partner should i create? For example, i want to create a team consisting of 5 members... and every time a message/notification is created for any of these team members, i want the email to go out to the team.
What business partner and how should i create it?
Thank you.
User | Count |
---|---|
101 | |
13 | |
13 | |
11 | |
11 | |
7 | |
6 | |
5 | |
4 | |
4 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.