Hi,
Support roles depends on which module they are working or by role.I am providing here the roles and responsibilities of a functional / Configuration consultant in support project.
u2022Assists in the development of requirements and specifications.
u2022Interfaces with the Production support team
u2022Knows and follows Production Support On-Call Process and all supporting documentation in its entirety. The primary activities of this process (but not the only ones) are creating/refining requirements, estimates, business designs, technical designs, test plans/cases, implementation plans, production support documentation and executing all created plans.
u2022Engages other resources when needed with the permission of the PM to ensure that incidents/issues are appropriately resolved.
u2022Maintains all Incidents and Issues documentation in centralised location.
u2022Ensures all related incidents and issues are appropriately recorded and reviewed during weekly status meetings (or sooner) to ensure timely resolution. Any issue that impacts schedule, quality, scope or cost should be recorded.
u2022Provides feedback to PM on project management processes.
u2022Provides feedback to Production Support Manager on technical development processes.
u2022Participates in the orientation of new team members when requested by the project manager.
u2022Manages individual training plan and career objectives.
u2022Schedules and completes career-related training objectives.
u2022Ensures appropriate time-tracking standards are followed for recording SLC development activities.
u2022Records incidents and issues in tracking tool, and follows through to resolution.
u2022Create and present to the team knowledge sharing presentations when requested
Hope this will help.
Reward Point if helpful
Thanks,
Raja
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