Service Industry scenario

[Former Member]

Hello Friends,

I am going to implement SD first time in airline industry, I think it is going to be like service industry scenario,

Will you please let me know how the service order is created, How the process flow goes on?

Which are the transactions involved in it?

Thank you

Sadanand.

[Former Member]

Thank you for all your efforts..got good amt of information through your links.

[BijayKumarBarik]

Hi,

Service: You are performing service to ur customer or vendor providing service to you? U have following options

Option-1:

If Vendor providing service to your company, Follow the steps:

1. Create Service Master (AC03) [Confi. stpes: Orga status for service category, define service category, number range for service master)

2.So create Service PO (ME21N, Item Cat. "D" & acc. cat. Cat "K" or "C" as u required)

3. Create SES(ML81N) with respect to Service PO.

4. Invoice w.r.t SES(MIRO0

5. Payment(F-53)

Option-2:

Let say company you are sending Manpower to ur customer.

Use material type DIEN , Create Material as SERVICE with material type DIEN and maintain unit of measure HR(HOUR) when service provided to customer and how you bill to your customer is the question?? May be ieu2026..its fixed billing or periodic or milestone. You may also bill them with service including expenditure occurred during service. Service including expenditure billing Time & material can be done by Using material type DIEN and MM with HR module like ieu2026u2026u2026Expense recording (PR05) then PRRW and PRFI.

So follow the steps:

1. Create sales Order VA01,

2. Time recording , CAT2

3. Time approval ( CATS_APPR_LITE) & CAT7

4. Expense recording (PR05)

5. PRRW

6. PRFI

7. DP91

8. VF04,Bill to Company C2

If no expense related you can ignore steps 4.5 & 6

Note:

If ur sending material for "SERVICE" and that material will return back after u provide service to your customer , the material can be tracked .Materials ,ur sending for service are going to affect your accounting part with regards to payment, You can follow the sub-contract process by creating statistical material ( Service as Finished products, mat type-FERT and maintain BOM with component as crane or heavy forklift , mat type ROH or HALB as you required or what u have) and you can maintain as your customer as vendor in XK02 or create XK01 and for tracking the crane or heavy forklift components, you can use t.code: MBLB.

Regards,

Biju K

[Former Member]

Hi,

Process Flow

This scenario includes the following process steps:

Creating a service notification

Changing the service notification (optional step)

Check the task list

Creating a sales order

Change the sales order

Changing the service order

Time recording

Confirming time to the service order (optional step)

Confirming the materials used

Creating resource-related billing request

Creating the invoice for the billing memo request

Closing the service order u2013 technical complete

Key Points

Service Order

Definition

Short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion.

A service order contains the following data groups:

Header data

Location and account assignment data

Object data

Settlement data

Operation data

Component data

Use

The service order is used to document service and customer service work. In particular, you can use the service order to:

Plan services specifically with regard to usage of material, utilities and personnel

Monitor the execution of services

Enter and settle the costs which arise from the services

The data for the service order is entered in the history and is important for evaluations and future planning.

You can also create a one-time customer in the order and transfer the data, for example, to the sales order. For more information, see Transfer of One-Time Customer Data and One-Time Customers and Vendors.

Structure

A service order contains operations that describe the individual work steps. An operation can be divided into sub-operations for greater detail.

Spare materials and utilities, which are required for service work, can be planned in the operation.

Integration

Using the "worklist for notifications" for a maintenance or service order, you can group together similar notifications for processing. For more information, see Completion Confirmation.

Services at several similar objects installed at the customer can also be processed using a service order.

Regards,

Murthy

[Former Member]

hi,

GO thru this link .It would be useful.

http://help.sap.com/bp_blv1600/V5600/BL_IN/html/scope/Scoping_offline.htm?display=STE-BL_IN_V5600+FU...

Best Regards,

Subbz..