Reports For Service desk

[Former Member]

Hi experts,

I would like to know the different kind of report that i can use for service desk reporting .I have used service analysis report directly from the solution_manager transaction,

but was not able to execute it properly,

regrads,

Varghese

[Former Member]

Hi Varghese,

At the moment, I am using only CRM_DNO_MONITOR.

However, I do hear abot BI reports being possible; I raised a query too, but didn't get a reply.

If you have the time you may like to explore the thread referred in my query [thread|;.

Regards,

Srini

[Former Member]

Hi Varghese,

try transaction SOLAR_EVAL.

Regards

Thomas

[Former Member]

Hi,

You can go to transaction, CRM_DNO_MONITOR. On the selection screen enter the transaction type for service desk.

You will get the service desk tickets.

On the selection screen, you can enter more filter values like status, busines partner

regards,

mahantesh