Spool problem in windows

[Former Member]

Hi

The problem that we have with the printer is that when you send a SAP job to it, it just lies on the PCu2019s print queue and doesnu2019t print out, blocking the queue in the process. when i check from SAP it shows completed, but hangs on the windows queue.

what might be causing this problem?

It is an HP Laserjet 1020.

Regards,

Codlick

[Former Member]

We have HP1020 printers in the plant, configured as locl, device type SWIN: Rel4.x/SAPlpd 4.09+ ONLY!

Try that and let me know.

[Former Member]

Hi

Sorry, but the printer has been replaced already.

But what i still don't understand is why did it hang from windows only when you are printing from sap, but prints fine from windows side.

Regards,

Codlick

[Former Member]

Hi,

you are using host spool access method U.

is saplpd or sapsprint service is installed on the windows server where printer is attached?

regards,

kaushal

[Former Member]

Hi

yes we are using access method U and saplpd is running on the server and all other printers are working fine, except this one.

Regards,

Codlick

[Former Member]

Hi,

did you change the device type in SAP?

regards,

kaushal

[Former Member]

in sap side is spool is good

once u can insatall the printer in windows level and sap level

give the device type SAPWIN and Access method is F from the sap front end and the host printer path give __DEFAULT definetily it ll work.

if it is not working tell me i ll give u some more solution ok bye .

[Former Member]

Hi

I have been waiting for a respond from the IT technition to tell if all is fine from their side, but they were not able to because the person using the printer was on leave and they couldn't test. IT technician just confirmed that it is the printer that is having a problem and they will replace it with a new one.

The thing is i don't want to print via dialog process, but via spool server.

Regards,

Codlick

[Former Member]

Hi,

provide your printer configuration in SAP. i.e device type , host spool access method

regards,

kaushal

[Former Member]

Hi

We are using access method U and device type HPLJ4.

Regards,

Codlick

[Former Member]

HI,

which service is running or your print server SAPsprint or saplpd?

regards,

kaushal

[Former Member]

Hi

we are running SAPLPD.

Regards,

Codlick

[Former Member]

Hi,

Use SAPSprint instead of SAPLPD

i think problem with device type only, you are using HP Laserjet 1020 and you define HPLJ4 as device type.

define device type: SAPWIN SAPWIN: rel 4.x/saplpd

regards,

kaushal

[Former Member]

Hi

We are still having the same problem, i did as you suggested, but it still hangs from windows but complete from SAP.

What else can i try to resolve this?

Regards,

Codlick

[Former Member]

Hi,

did you install sapsprint on windows server where printer is attached?

provide your printer configuration from SPAD ( with changes you made)

regards,

kaushal