job SEND_SYSTEM_RELATIONSHIP_TO_SUPP daily cancelled

[Former Member]

Hi,

I'm customizing SAP Solution Manager 7.0 SP15, in a VAR(manage several customer numbers) SAP

The job SEND_SYSTEM_RELATIONSHIP_TO_SUPP is cancelled daily, at the log:

Message Text Message Class Message no.

-

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Job started 00 516

Step 001 started (program AI_SC_SEND_SYSTEM_RELATIONSHIP, 00 550

variant , user ID SOLMANADM)

Job REFRESH_ADMIN_DATA_FROM_SUPPORT has status 'aborted' AI_SC_EN 088

- check log in transaction SM37

Job cancelled after system exception ERROR_MESSAGE 00 564

The ownner job and the person who created the job is the same

I've only found one SAP Note which references this error 1125595 - Wrong message about job status, bit it types that Correction delivered in Support Package at SAPKITL425, and my SM 7.0 SP15 system is:

SAP_BASIS 700 0014 SAPKB70014 SAP Basis Component

SAP_ABA 700 0014 SAPKA70014 Cross-Application Component

PI_BASIS 2006_1_700 0005 SAPKIPYM05 Basis Plug-In (PI_BASIS) 2006_1_700

ST-PI 2005_1_700 0006 SAPKITLQI6 SAP Solution Tools Plug-In

SAP_BW 700 0016 SAPKW70016 SAP NetWeaver BI 7.0

SAP_AP 700 0011 SAPKNA7011 SAP Application Platform

BBPCRM 500 0011 SAPKU50011 BBPCRM

CPRXRPM 400 0009 SAPK-40009INCPRXRPM SAP xRPM/cProjects/cFolders 4.00 (ABAP)

BI_CONT 703 0008 SAPKIBIIP8 Business Intelligence Content

ST 400 0015 SAPKITL425 SAP Solution Manager Tool

ST-A/PI 01K_CRM560 0000 - Application Servicetools for CRM 500 510

ST-ICO 150_700 0013 SAPK-1507DINSTPL SAP Solution Manager Implementation Cont

ST-SER 700_2008_1 0002 SAPKITLOO2 SAP Solution Manager Service Tools

Job owner user has SAP_ALL and SAP_NEW profiles, and S_RFC, S_RFCACL authorization object

Please could help me?

Thanks and Regards

[Former Member · Accepted solution]

Hi

Please implement Note 1128998 in your system and try again.

Thanks

Abhi

[Former Member · Accepted solution]

Hi Abhi,

First of all, thanks for your reply.

I'm in a VAR SAP, so I've to manage several customer numbers. SAP Note 1128998, refers error Message AI_SC_EN 207 and "No data found". Now, the error that I've in the job SEND_SYSTEM_RELATIONSHIP_TO_SUPP is

Your user has no SAP Support Portal user assigned AI_SC_EN 060

"Diagnosis

Your user GRUPOTEC does not have any S-User in SAP Support Portal assigned for customer number 0000460563.

System Response

The functionality you want to use needs such a user assignment for communication with SAP Support Portal."

At this moment, I've manage three customer numbers: one is my company(VAR SAP) and the other two are from others customer.

In AISUSER transaction:

USER SAP Cust. Number Contact Person

-

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GRUPOTEC 474839 1356034

ESMALGLASS 697065 3626547

GAYAFORES 460563 2720768

So, I don't understand the message error, because is normal, that GRUPOTEC does not have any S-user in SAP Support Portal for customer umber 0000460563(this number refers to other customer number different to GRUPOTEC)

Thanks and Regards

Raul

[former_member209604 · Accepted solution]

Hi Raul,

The user who is executing the background job needs to have an assignment to an S-User for each customer.

I assume that user GRUPOTEC has scheduled the job

In your case:

- run transaction AISUSER

- add an entry with

GRUPOTEC 0000460563 <S-User of customer>

<S-User of customer> requires at least "Maintain System Data" authorization.

Best regards,

Ruediger

[Former Member · Accepted solution]

Hi Ruediger,

You have solved my problem

I award max.points for your helpful answer.

Best regards,

Ruediger

[Former Member · Accepted solution]

Had the same issue and could solve it with your hint. Thanks!

Gerald.