Order reason

[Former Member]

Hi,

What is the reason while creating credit memo or debit memo we can enter order reason but when we go to change mode order reason field is appearing as greay.

[Former Member · Accepted solution]

Hi,

here order reason is nothing but the reason Why r we creating either credit memo or debit memo.

Reason is not going to be changed once the credit note r debit note is created that is the reason in change mode it will be grayed out.

Regs,

Ravi Duggirala

[Former Member · Accepted solution]

Hi Ravi,

I want to know the route cause for that.can plz tell me brieflly

Thanks in advance

[former_member184555]

Hi

The order reason is mandatory for all those sales documents which falls under the category COMPLAINTS. The documents that falls under this category are.,

1. Returns Order

2. Subsequent Delivery Free of Charge

3. Delivery Free of Charge

3. Debit Memo Request

4. Credit Memo Request

They require Order reason and also default blocks for subsequent activities. Since they verification to ensure the correctness the blocks are defaulted. Authorised people will check the document, look at the order reason and if they feel that the reason is appropriate, then they will release the block. Otherwise they reject the order.

Thanks,

Ravi

[Former Member]

Is it in CR/DR request or actual CR/DR memo

[Former Member]

Normally, Credit memo & Debit memo are created with reference to Credit memo request & Debit memo request.

Whenever you create a Credit/Debit memo Request, you have to put a reason why this has taken place.

This is stored /recorded in the organisation for evaluation purpose so that same incident should not happen repeatedly & this called order reason.This is not changed frequently, that is why you are finding the field disable even in the change mode.

You have to change /remove (approval step) the billing block while creating the Credit/Debit memo & not the Order reason.

Regards

Pradyumna

[Former Member]

Hi,

Order reason is a field it is going to tell us why this document is created, incase of either Debit Memo or Credit Memo the reason of the document is not going to be changed so the field can not be edited even though go into the change mode. You are going to create those documents only with reference to one of the sales documents in our system.

Where as in the case of order it can be edited even if you go into the change mode.

Thanks,

Mahesh.