Dear All,
We had configured the Service Desk in Solution Manager.But the requirement is when we change the status of the request (Suppose from New to In Process or from In process to Proposed Solution, there has to Mail Notification which is sent to the user, who has raised the issue.Due to which it helps to not to monitor continuously about the issue logged by him.
Kindly Suggest how to trigger the mail automatically after the issue status changes.
Eagerly waiting for the positive response.
Regards,
Amit
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