on 06-27-2008 4:42 PM
Hi Guys,
We implemented Early Watch alert successfully in our Solution Manager 7.0. We want to know what is Service Level Reporting and how useful is this. Do we definitely need to have that?
Regards
Raj
Hi Rajendran,
Pls find below mentioned the information on "Service Level Management".
Service Level Management:
● is the interface between your IT department and the person responsible for a business process.
● provides analyses across the systems and business processes in your solution landscape.
You can thus react quickly to risks, and continually improve your IT service.
Prerequisites
You have:
● set-up SAP EarlyWatch Alert in the SAP Solution Manager.
● assigned the roles to the users.
Process Flow
1. A Service Level Agreement is defined between you and an IT organization. It covers:
○ Your IT service quality requirements, for example performance and security
○ unambiguous and measurable service targets
○ communication structures
2. You schedule Service Level Reports based on the Service Level Agreement. You create Service Level Report types. Service Level Report types are templates for Service Level Reports. The Service Level Report types specify the contents and scope of the Service Level Report.
3. You specify the scope of the Service Level Reporting, e.g.:
○ which business processes and which systems in your solution are analyzed
○ which checks and alert thresholds you require
○ how the information is presented in the reports
○ report types
4. The system creates the relevant Service Level Report sessions, which you can process, to change details or add further information.
5. You send the Service Level Report to the persons responsible.
Hope this helps. Please assign points and let m know if you need anything specific.
Rgds
Manish
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