Invoice Correction

[Former Member]

What is invoice correction & invoice correction request? where and how it is used? Please explain in detail with example.

Points will be awared accordingly

Regards

David.

[Former Member]

hi,

Invoice correction request - A sales document used in complaints processing to correct the quantity or price of one or more items in an invoice.

You can create an invoice correction request if the wrong prices have been calculated for the customer. The invoice correction request can be automatically blocked by the system until it has been checked.

The system calculates the difference between the amount that was originally calculated and the corrected amount for each item.

Once it has been approved, you can remove the block. The system creates a credit memo with reference to the invoice correction request. If the remaining amount is positive, the total value does not have a + sign, if the remaining amount is negative, the total value has a – sign.

Free of charge delivery - You can create free of charge deliveries for sending samples of your products to the customer. The system will then generate a delivery based on the free-of-charge delivery.

Both these things are used to handle customer complaints

Example :

You raise a Sales Order (OR) with a net price of Rs/- 1000 and

carryout the Outbound Delivery with Picking and PGI and

raise a Invoice and change the Price in Invoice as Rs/-990 and save the Invoice.(Note down the Document number)

Now goto VA01 and raise a Sales Order with Document type (RK) and give the Billing Document number as refernce then Click on Copy and now Goto Item Condition Screen and change the Price to Rs/-1000 and remove the billing block and save it.

Now goto VF01 and raise the Invoice and you can see the Difference amount Rs/-10 in the Netprice.

Reward if helpful.

Subbz..

[Former Member]

Hi David

After creating your billing document (Invoice) and collecting the payment,suppose you found that, there is a mistake in it for which customer has already paid and has now put a complaint.So you want to correct the said Invoice.

Either, the customer has received less quantity or you have charged more,that is why he has complained. So it is a part of complaint processing or complaint phase.

Now you want to correct the invoice. So the process is called Invoice correction.

In Invoice correction , first you have to create a" Invoice correction request" document which is a Sales document type/order type . In standard system it is represented by order type RK.

Invoice correction request is always created with reference to the Incorrect Invoice.

Now, you will find each item is duplicated as credit posting and debit posting.Upper side are credit memo item and is disabled area. So any changes in quantity(correct quantity) can be made

in debit memo item.

you will find a buttn called " delete unchanged pair" in the application tool bar. Click on that and the unchanged credit memo /debit memo pairs will be deleted.

In the changed pair the resulting difference decide the amount of credit memo to be issued. Normally credit memo is issued in invoice correction process.

If you want make the correction in price then choose the item and go to condition ,make changes there in the same way.

Now when you save the document system will give the Invoice correction request document number for appropriate credit memo amount.

This document(Invoice correction request) contains a billing block. So go to VA02, change mode of the document and remove the block.

Now go to VF01, create billing document for the invoice correction request. A billing document G2 will be created in the standard settings.

If you need more clarification,can be clarified

Regards

Pradyumna

[Former Member]

Hi There

Invoice correction is done for the excess or less amount charged in the final invoice to the customer. We have to use document type RK by giving reference of billing document and two corresponding entries will be generated for debit and credit in which you can do the correction in second line item. from this invoice correction request you can create the invoice correction billing document

Hope this will help

Manu